Our Policies
Evoke Clinic – Psychiatry & Telehealth Services (Adults & Children)
Evoke Clinic provides specialist psychiatric assessment and treatment to adults, adolescents and children via secure telehealth. The following policies outline how we protect your information, conduct our professional relationships, and respond to concerns.
Confidentiality & Privacy
Your privacy is fundamental to psychiatric care. We are committed to maintaining confidentiality in accordance with:
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The Privacy Act 1988 (Cth)
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The Australian Privacy Principles (APPs)
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The Health Services Act 2016 (WA)
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Relevant professional standards, including those of the Royal Australian and New Zealand College of Psychiatrists (RANZCP)
What information we collect
We collect information necessary to provide safe and effective care. This may include:
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Personal details (name, date of birth, contact details)
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Medicare and referral information
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Medical and psychiatric history
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Correspondence from other health professionals
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Clinical notes and treatment plans
How your information is used
Your information is used to:
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Provide assessment, diagnosis and treatment
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Communicate with your referring GP and other treating clinicians
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Comply with legal and regulatory requirements
We will not disclose your personal information to third parties without your consent, except where required or authorised by law.
Limits to confidentiality
Confidentiality may be legally breached if:
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There is a serious and imminent risk to your safety or the safety of others
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There are concerns about abuse or neglect of a child
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Records are subpoenaed by a court
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Disclosure is otherwise required by law
Where possible, we will discuss any necessary disclosure with you.
Information Sharing & Consent
Adults
For adult patients, information is shared only with your consent, typically with:
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Your referring GP
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Other treating specialists or allied health providers
You may withdraw consent for information sharing at any time (noting this may affect coordinated care).
Children & Adolescents
For patients under 18:
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Consent is generally required from a parent or legal guardian.
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In separated families, it is our default position that both parents with parental responsibility should be involved in their child’s care, unless there are clear legal reasons not to (e.g., court orders, restraining orders, child protection concerns).
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Copies of relevant court orders must be provided prior to the appointment.
Adolescents who are assessed as having sufficient maturity and decision-making capacity may receive confidential care consistent with Australian law and clinical guidelines.
Telehealth Policy
Evoke Clinic provides appointments via secure, encrypted videoconferencing platforms that comply with Australian privacy standards.
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By participating in telehealth, you acknowledge:
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Telehealth is appropriate for many, but not all, clinical situations.
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Technical disruptions can occasionally occur.
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You are responsible for ensuring you attend sessions in a private, quiet space to protect confidentiality.
If urgent or emergency care is required, please contact:
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000 (Emergency Services)
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Your nearest hospital emergency department
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Your local Mental Health Emergency Response Line
Telehealth does not replace emergency services.
Use of AI & Cloud-Based Systems
Evoke Clinic uses secure, Australian-compliant clinical software systems to store medical records in encrypted cloud-based environments.
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Access is protected by strong password controls and multi-factor authentication.
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Clinical documentation tools may include AI-assisted drafting functions; however, all clinical decisions and documentation are reviewed and authorised by the treating psychiatrist.
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No identifiable information is used for external AI model training.
If you have questions about data security, please contact the clinic directly.
Social Media Policy
To maintain professional boundaries and patient confidentiality:
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Evoke Clinic does not provide clinical advice via social media.
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We do not accept friend or connection requests from current or former patients.
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Communication regarding appointments or clinical matters must occur via official clinic channels.
Public online reviews cannot be responded to in detail due to confidentiality obligations.
Professional Boundaries, Gifts & Donations
Maintaining clear professional boundaries is essential in psychiatric care.
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Gifts are not accepted.
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If you wish to express appreciation, a written card or letter is warmly received.
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Alternatively, you may consider donating to a mental health charity of your choosing.
Complaints & Feedback
Evoke Clinic is committed to respectful, collaborative care and continuous quality improvement.
If you have concerns about your care:
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Please raise the matter directly with the clinic at the earliest opportunity so we can attempt to resolve the issue promptly and constructively.
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If preferred, you may submit your concerns in writing via email to: admin@evoke.clinic
All complaints are taken seriously and reviewed carefully. We aim to acknowledge receipt promptly and provide a considered response within a reasonable timeframe.
Record Keeping & Access
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Medical records are retained in accordance with Australian legal requirements.
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You may request access to your records in writing.
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Reasonable administrative fees may apply for preparation of summaries or copies.
Website & Electronic Communication
Email and electronic messaging may not be completely secure. While we take reasonable precautions, sensitive or urgent matters should be addressed via formal appointment or telephone contact where appropriate.
Questions
If you have any questions about these policies, please contact Evoke Clinic directly.